» Quality assurance
Design Quality Assurance starts at the conceptual stage of a project and covers the product development stage to ensure quality is designed in by highly qualified engineers. AAEON's safety and environmental test labs ensure our products meet the requirements of CE/UL/ FCC/CCC standards. All AAEON products go through an extensive and comprehensive test plan for compatibility, function, performance and usability. Therefore, our customers can always expect to receive well-designed, high quality products.
Manufacturing Quality Assurance is carried out in accordance with TL9000 (ISO-9001), ISO13485 & ISO- 14001 certification standards. All AAEON products are built using production and quality testing equipment in a static-free environment. Additionally, these products have gone through rigorous tests in the production line and dynamic aging in the burn-in room. AAEON's Total Quality Control (TQC) program includes: Incoming Quality Control (IQC), In-Process Quality Control (IPQC) and Final Quality Control (FQC). Periodic training, auditing and facility calibration are strictly implemented to ensure all quality standards are followed to the letter. QC constantly feeds quality-related issues to R&D for improving product performance and compatibility.
Service Quality Assurance includes technical support and repair service. These are important windows to serve AAEON's customer needs, receive their feedback and work with R&D and manufacturing to strengthen AAEON's response time in resolving customer concerns and improving service levels.